Refund policy

Refund Policy

1. Returns

We accept returns for most items within 30 days of delivery.

For returns due to a change of mind: The item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase.

For returns due to a product defect or damage: Please contact us at support@mylinksphere.shop with photos or a description of the issue. Defective items may be returned even if they have been used, provided the defect is not caused by misuse.

2. Return Shipping Costs

For returns due to a change of mind (preference returns): The original shipping fee is non-refundable, and the customer is responsible for the return shipping cost.

For returns due to a product defect or our shipping error: We will cover the return shipping cost and refund the original shipping fee.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping fees are non-refundable for preference returns.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@mylinksphere.shop.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again, then contact your credit card company or bank, as processing times may vary. If you still have not received your refund, please contact us at support@mylinksphere.shop.

6. Contact Us

For any questions about our Refund Policy, please contact us at:

Orbit Peak E-Commerce Limited
Email: support@mylinksphere.shop