Shipping policy
Shipping Policy
1. Order Processing Time
All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been shipped.
2. Shipping Origin
All products are shipped directly from our facilities in China.
3. Shipping Destinations
We currently ship to the United States. If you are located outside the United States and wish to place an order, please contact us at support@mylinksphere.shop to confirm whether shipping is available to your region.
4. Shipping Methods and Delivery Time
We use international shipping carriers to deliver our products. The estimated delivery time is as follows:
Shipping Method Estimated Delivery Time
Standard International Shipping 7–15 business days after dispatch
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.
5. Shipping Costs
Shipping costs are calculated and displayed at checkout.
Orders under $100 are charged a flat shipping fee of $9.99.
Orders of $100 and above qualify for Free Shipping.
The exact shipping fee will be shown before you complete your purchase. Shipping fees are charged separately and are not included in the product price.
6. Tracking Information
Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number. You can use this number to track your package through the carrier’s website. Please allow 1–3 business days for tracking information to become active.
7. Customs, Duties, and Taxes
Orders shipped internationally may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We are not responsible for delays caused by customs clearance.
8. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address provided by the customer, refusal to accept delivery, or failure to pay customs fees, we will contact you to arrange reshipment. Additional shipping costs may apply.
9. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at support@mylinksphere.shop within 30 days of the expected delivery date. We will work with the carrier to investigate and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.
10. Contact Us
If you have any questions about our shipping policy, please contact us at:
Orbit Peak E-Commerce Limited
Email: support@mylinksphere.shop